BounceU Frequently Asked Questions
General
Is there an age limit?
BounceU is suitable for ages 2 to adult. Walkers up to 2 years can enter, but manufacturer safety requires minimum heights for riders that vary from ride to ride. Children that do not meet the required heights will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. Adults, up to manufacturer weight limits, may participate in the bounce stadiums during private events only.
Can we just come in and play?
Yes! You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Open Bounce page for more information, or our Events Calendar for scheduled Open Bounce times.
Birthday Party
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately 3-4 days prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $75 deposit is required to reserve your party. You may reserve online, pay over the phone with a credit or debit card or pay in person at BounceU. The deposit is non-refundable but in the event you need to cancel, it may be applied to another event within 12 months of deposit date.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.
Can I have the bounce room for a longer amount of time?
Parents tell us this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point. Due to the rotation of other guests, extra time generally is not available unless you purchase 2 parties.
Can I bring in my own food and drinks?
You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
"FAQ" was last updated September 16th, 2019 by
