BounceU Frequently Asked Questions
General
Is there an age limit?
BounceU is suitable for all ages. All bouncers must be able to walk and those very small bouncers should have an adult accompanying them since the equipment is quite big. Non-walkers are NOT allowed to go on the equipment.
Can we just come in and play?
Absolutely! Please see our Events Calendar page for more information. Reservations are required so call early.
Birthday Party
Do I have to know my head count and other options when I reserve my party?
No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.
Is a deposit required?
A $100 deposit is required to reserve your party ($150 if booked within 2 weeks of party date). You may pay over the phone with a credit card or come in to the store & pay by cash or credit. No checks accepted. The deposit is applied to the party price and is fully refundable if cancelled at least 30 days before the event date.
You say that the party includes a certain number of guests. What if some parents want to stay and watch? Do they count as party guests?
The 25 person limit applies only to those participants who are going to play on the equipment. Parents are welcome to participate, but would then count as part of the 25. If they choose not to participate on the equipment, they are welcome to stay and watch.
Can I have the bounce room for a longer amount of time?
Based on our party scheduling, we cannot offer an extended stay in the bounce room. Generally, this is plenty of bounce time. It’s like putting the kids on a treadmill for an hour without stopping. They are usually pretty hungry and thirsty at that point.
Can I bring in my own food and drinks?
You are welcome to bring your own NON_REFRIGERATED cake or cupcakes due to its personal nature. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to deliver food, so your order will be served hot to your party room! We are sorry, but no other outside food or drink is permitted.
Can I order extra pizza or other food once my party has begun?
No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.
If I am bringing in my own cake, do I need to bring in my own plates and napkins?
No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.
I don't want to serve a full meal. Can I bring in my own snacks?
We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than a non-refrigerated cake or cupcakes.
Can I use my own decorations and/or paper products in the party room?
You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. If these items are used, you may be subject to a clean-up fee up to $25.
I don't think there is enough time in the party room, can we have it for longer?
It is our experience that our party hosts do an excellent job of making the celebration, be it pizza, cake or gifts, fit the allowed time. Some parents have chosen to take unopened gifts home so that the children can enjoy their meal and good company in our facility, then open presents leisurely at home.
"FAQ" was last updated September 16th, 2019 by
