BounceU Frequently Asked Questions

BounceU is suitable for ages 2 to adult. However anyone who is 1 - 17 years old is counted as a participant. Walkers up to 2 years can go in, but since the equipment is quite big and manufacture safety requires minimum heights for riders(34 inches) children that do not meet the required height will not be allowed to ride. They are encouraged to enjoy the toddler area or any of the interactive games. Non-walkers and young toddlers are NOT allowed to go on the equipment. We do encourage adults to participate in the bounce rooms.

You are welcome to come in to play during our scheduled "Open Bounce" times. Please see our Events Calendar for scheduled Open Bounce times.

EVERYONE - Parents and kids - MUST wear socks in the Bounce Arenas. We offer socks for sale at the front desk

For your convenience, we accept cash, Visa, Mastercard, Discover and American Express. Sorry no checks.

In the interest of safety, any guest wearing a cast or other motion limiting device (splint, sling or brace) will not be permitted to participate on the inflatables.

No. We will call you approximately one week prior to your scheduled party date to confirm your head count. You can place your order for food, cake, and other add-ons at that time.

A $100 deposit is required to reserve your party. You may pay over the phone with a credit or debit card. The deposit is applied to the party price and is non-refundable. 50% of your total bill will be required one week prior to your party when your party details are confirmed.

No. Adults may stay during the party and watch the children play on the inflatables, or just relax at BounceU and socialize with other parents. They may also participate, as long as they first sign our standard Release and Waiver and are issued a wristband or a hand stamp.

For children’s parties, anyone who is 1 - 17 years old is counted as a party participant. Parents are FREE to join the fun!

You are welcome to bring your own cake or cupcakes. If you would like to serve a meal, however, we ask that you use our menu. We have relationships with local restaurants to cater food, so your order will be delivered hot to your party room! No other outside food or drink is permitted including any other type of desert such as Ice Cream Cake, cookies and/or ice cream.

LOTS! First we thoroughly prepare the room so that it's all clean, tidy and organized for your group. Then, we setup the party room with any items you may have brought such as your cake and paper products. We will take care of setting the room up with the gifts. During your time in the party room, we will be there to provide more supplies or drinks, take care of the spills, and check with you from time to time to see if you need anything else.

No. We must order food products the day before your party to ensure that your food is fresh and arrives on time. We do not maintain extra food products on the BounceU premises.

No. All paper and plastic products are included in your party package, and we are more than happy to supply them. If you would like the paper and plastic items to fit a specific theme, you are welcome to bring your own.

We have snack food options available; see our Party Add-Ons page for more information. Please do not bring in any food other than cake or cupcakes.

You are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti. Pull string Pinatas are the ONLY Pinatas that are permitted.

Yes, you are welcome to bring your own goodie bags and balloons. We do recommend that you to check out our party favor options. We offer a variety of fun and cool party favors at a reasonable price!

In the event of inclement weather, or act of God, and the facility closes, we will reschedule your party anytime within two months from the original party date at no charge. If you choose not to reschedule, it will be considered a cancellation and subject to the 100% cancellation fee.

If you want to move your party for any reason a $50 rescheduling fee plus the cost of already ordered food (Pizza, cake etc.) will be applied to the bill. Rescheduling only within the same month. Changing the date or time of your party will be considered as rescheduling.

Unfortunately we cannot extend your party time when you or your guests arrive late. We host back-to-back parties every day, and staying on-schedule is critical to our guest satisfaction and operations. We recommend you ask your guests to arrive 15 minutes before the party start time for check in.

After you book your party, you can pick up your FREE invitation cards, along with other party information, at BounceU. Please call first before you come, as our hours of operation vary. If you would like your invitations to be mailed to you, the mailing fee is $ 5.00. In addition to invitation cards, access to BounceU’s online e-vite system with RSVP features is available free of charge.

For insurance purposes, all guests who enter our bounce stadiums must have a completed/signed waiver on file. Waivers for children under 18 must be completed and signed by a parent/guardian. For your convenience, we also include our waiver in our birthday invitation, and additional waivers are available at the front desk. If you complete an Online Waiver through our website, it will be kept on file for one year.

Gratuities for our staff are always welcome.

No, we have found that full tummies and bouncing don't mix. Our parties always begin in the inflatable arenas, one arena at a time.

Unfortunately, guests may not re-enter the arenas after playtime. Since our parties are 100% private,other parties will be utilizing the facility.

Our focus on the weekends are our fabulous private birthday parties although sometimes we may be able to offer a 60 minute bounce time. Check our events calendar online on Friday to see if we are able to offer. We are working around our private parties, so if we do, it is limited space and bouncing will be one room at a time.

All children will need to be signed in and out by an approved parent/guardian each day. The sign in/out sheet will be in the lobby or the designated pick up stadium. A photo ID will be required at pick up.

Camp hours are 9 am - 12 pm

Each child must wear or bring a pair of socks. Campers are also allowed to bring water bottles. Please do not bring any other personal belongings as we cannot be responsible for lost or stolen items.

Please do not bring your child to camp if they are sick. We will not allow children who are sick to be dropped off, and any child who becomes ill during the program will need to be picked up.

Yes, one snack is included for the camp. You are welcome to bring in your own snack as long as it does not require refrigeration, preparation, or heating. Please label anything brought from home with your child’s full name.

Yes, all children must be fully potty trained.